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Package Regulations

The product does not constitute the purchase of the specified maximum hair weight, but a visual effect individually adjusted on site by qualified staff. The amount of hair selected depends on the client's natural hair.

Each package is a maximum weight that cannot be increased without paying extra.

The offer is non-refundable. Before purchasing the package, you can take advantage of a free consultation in Hollywood Hair salons or online.

If the selected grammage is lower than the maximum quantity in the package, the hair is not returned to the customer or transferred to the next service, and its monetary equivalent is not refunded.

The prices included in the price list and on the website do not constitute a commercial offer and are subject to change.

Purchasing a service at the Hollywood Hair Salon is tantamount to the Customer's declaration that there are no health or medical contraindications to the performance of the services offered by the Salon, and that he or she has read the price list and these regulations and accepts its terms. The Client bears any possible consequences at his own risk.

The client is obliged to follow post-treatment recommendations, in accordance with the instructions provided during the treatment by an employee of the Hollywood Hair Salon. Only proper care and following the recommendations of the Hollywood Hair Salon employee can guarantee the best results and effects after the service.

In justified cases, in particular in case of doubts as to the safety of the treatment, an employee of the Hollywood Hair Salon has the right to refuse to perform it or to change the booking date.

Contraindications to the service include excessive hair loss, scalp diseases, and fear of losing one's own hair.

If the client notices increased hair loss, the Hollywood Hair salon recommends removing the hair completely only in Hollywood Hair salons.
Promotions and discounts cannot be combined.

The package includes a PLN 300 deposit to reserve the date. Resignation from the scheduled treatment date means the loss of it and must be paid again additionally on the day of arriving for the treatment.

The customer has the right to submit a complaint regarding the use of services at the Hollywood Hair Salon immediately after noticing the defect, no later than 7 days from the date of the visit.

The customer submits the complaint in person at the salon where the service was performed or via e-mail to the following address: The complaint should include: the name and surname of the customer, the e-mail address to which the response is to be sent and a description of the subject of the complaint enabling the consideration, as well as the date of noticing the defect.

If a complaint is submitted via e-mail, Hollywood Hair Salon reserves the right to consider the complaint by visiting the Salon and allowing employees to inspect the hair.

23.3. Hollywood Hair Salon will consider the complaint as soon as possible, but no longer than 30 days from the date of receipt of the complaint. The response to the complaint is sent to the e-mail address provided by the Customer.

Hollywood Hair Salon reserves the right to change the Regulations.