Store regulations

Hollywood Hair Online Store Terms and Conditions

1. The Hollywood Hair online store, available at the internet address hollywoodhair.pl, is run by HOLLYWOOD HAIR KLAUDIA DUSZYŃSKA with its registered office in Warsaw, ul. Belwederska 44, 00-594 Warsaw, NIP 5060093284, REGON 147365472
2. These regulations are addressed to the Customers of the Store and specify the rules and procedure for concluding a Distance Selling Agreement with the Customers via the Store.
3. The Customers of the Online Store may be adult natural persons with at least limited legal capacity and legal persons or organizational units without legal personality, having legal capacity and the capacity to perform legal acts.
4. All information contained on the Store's website relating to the Goods (including prices) does not constitute a commercial offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a contract specified in Art. 71 of the Civil Code.

1. Seller – HOLLYWOOD HAIR KLAUDIA DUSZYŃSKA with its registered office in Warsaw, ul. Belwederska 44, 00-594 Warsaw, NIP 5060093284, REGON 147365472
2. Customer – any entity making purchases through the Store.
3. Consumer – a Customer who is a natural person and makes purchases in the Online Store in the scope not directly related to his/her business or professional activity (in accordance with Art. 22(1) of the Act of 23 April 1964 – Civil Code (Journal of Laws 1964.16.93)
4. Shop – online shop run by the Seller at the internet address www.hollywoodhair.pl
5. Distance contract – a contract concluded with the Customer as part of an organized distance contracting system (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract
6. Regulations – these regulations of the Store.
7. Order – a declaration of intent of the Customer submitted using the Order Form and aiming directly at concluding a Sales Agreement for a Product or Products with the Seller.
8. Customer Account in the Store – space provided to the Customer within the Store in accordance with the Service Provision Agreement, allowing the Customer to use additional functionalities/services. The Customer obtains access to the Customer Account using the Login and Password. The Customer logs into their Account after registering on the Store website. The Customer Account allows for saving and storing information about the Customer's address data for shipping Goods, tracking the status of the Order, accessing the Order history;
9. Registration form – a form available in the Store enabling the creation of an Account.
10. Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Goods to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
11. Cart – an element of the Store software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
12. Goods – a movable item presented in the Online Store, which may be the subject of a sales contract specified in detail in the order.
13. Sales Agreement/Agreement – ​​sales agreement within the meaning of the provisions of the Act of 23 April 1964, the Civil Code, as amended (consolidated text: Journal of Laws of 2016, item 380), concerning the sale of Goods by the Seller to the Customer in return for payment of the Price increased by any additional fees, including shipping costs, the terms of which are specified in particular in these Regulations, concluded between the Customer and the Seller in the manner specified in these Regulations, i.e. it is concluded in particular using means of distance communication. The Sales Agreement specifies in particular the Goods, their main features, Price, shipping costs and other important terms;

1. Seller's address: ul. Belwederska 44, 00-594 Warsaw
2. Seller's email address: kontakt@hollywoodhair.pl
3. Seller's bank account number 63 1020 1013 0000 0402 0340 4530
4. The Customer may communicate with the Seller using the addresses provided in this section.

To use the Store, including browsing the Store's assortment and placing orders for Products, you must:

• a terminal device with access to the Internet and a web browser, an active electronic mail account (e-mail),
• cookies enabled.

1. The Seller shall not be liable, to the fullest extent permitted by law, for any disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
3. The prices given in the Store are given in Polish zloty and are gross prices (including VAT).
4. Settlements of transactions by payment card and e-transfer are carried out via PayU SA with its registered office in Poznań, 60-166 Poznań, at ul. Grunwaldzka 186, a national payment institution supervised by the Polish Financial Supervision Authority, entered into the Register of Payment Services under number IP1/2012, entered into the register of entrepreneurs maintained by the District Court in Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000274399, with the share capital of PLN 4,944,000, fully paid up, and the Tax Identification Number (NIP): 779-23-08-495, REGON 300523444, based on the regulations available at: https://poland.payu.com/dokumenty-prawne-do-pobranie/

1. To set up an Account in the Store, you must complete the Registration Form. The following data must be provided: name, surname, delivery address, contact telephone number and e-mail address of the Buyer.
2. Creating an Account in the Store is free.
3. Logging in to the Account is done by entering the login and password set in the Registration Form.
4. The Customer may at any time, without giving any reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses provided in § 3.

1. Each time you start using the functionality of the Online Store, including browsing the Products offered, is tantamount to accepting these Regulations, the Information Protection Policy and the Cookies Policy.
2. Each time you order Goods in the Online Store, you accept the terms and conditions of the Service, contained in the document or documents (in the form of Regulations and others) describing the rules of sale by the Online Store. The current content of these documents is publicly available on the website of the Online Store www.hollywoodhair.pl
3. You can place orders in the Online Store 7 days a week, 24 hours a day.
4. To place an Order you must:
   1. Click on the website www.hollywoodhair.pl in the SHOP tab – select the Product that is the subject of the Order, and then click the “Add to cart” button;
   2. log in or use the option to place an Order without registration;
   3. if the option to place an Order without registration has been selected – complete the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details, if different from the details of the Order recipient;
   4. click the “Order and pay” button and confirm the order by clicking on the link sent in the e-mail;
   5. select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 of the regulations;

1. The customer can use the following methods of delivery or collection of the ordered product:
   • Postal shipment, postal shipment with cash on delivery,
   • Courier delivery, cash on delivery courier delivery
   • Shipment via InPost parcel locker
2. The customer can use the following payment methods:
   • Payment on delivery
   • PayU: fast transfer, credit card payment
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
4. The cost of delivery is borne by the Buyer, unless the Seller specifies otherwise in the Store.

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by sending an appropriate e-mail message by the Seller to the Customer to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements about receiving the Order and its acceptance for execution and confirmation of concluding the Sales Agreement. Upon receipt by the Customer of the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller.
3. In case of selection by the Customer:
   • Payments by express transfer or credit card The Customer is obliged to make the payment at the time of placing the Order, otherwise the order will be canceled.
   • Cash on delivery upon delivery, the Customer is obliged to make the payment upon delivery.
4. The product will be sent by the Seller within 3 working days, whereby the deadline is counted from the date of posting the full price of the goods together with the shipping cost. In the case of cash on delivery, the deadline of 3 working days is counted from the correctly placed Order by the Buyer.
5. In the event of ordering Products with different delivery dates, the delivery date is the longest date given.
6. The Product is delivered only within Poland. It is possible to ship the Products abroad after prior arrangement with the Seller using the contact form specified in § 3. Shipment abroad will be priced individually each time depending on the place of shipment, the number of Products ordered and the form of delivery.

1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in paragraph 1 begins upon delivery of the Product to the Consumer or a person indicated by him other than the carrier.
3. In the case of a Contract covering multiple Goods that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
4. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller and informing the Seller in advance about the return of the product. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this deadline.
5. The declaration may be sent by traditional mail or electronically by sending the declaration to the e-mail address - the Seller's contact details are specified in § 3. The declaration may also be submitted on a form, the template of which constitutes Annex No. 1 to these Regulations and an annex to the Act of 30 May 2014 on consumer rights, but this is not obligatory.
6. If the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
7. Consequences of withdrawal from the Agreement:
   • In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
   • In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller.
   • The Seller will refund the payment using the same payment method that was used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
   • The Seller may withhold reimbursement until receiving the Product back or until proof of sending it back is provided, depending on which event occurs first.
   • The Consumer should immediately return the Goods to the Seller's address given in point 1 § 3, no later than 14 days from the day on which he informed the Seller of the withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the expiry of the 14-day period.
   • The Consumer shall bear the direct costs of returning the Goods, even if, due to their nature, the Goods could not be returned by post in the normal manner.
8. The Consumer is only liable for a reduction in the value of the Goods resulting from using them in a manner other than necessary to establish the nature, characteristics and functioning of the Goods.
   If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
9. The right to withdraw from a distance contract does not apply to the Consumer in relation to the Contract:
   • where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to meet his individual needs
   • where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
   • in which the subject of the service is an item that spoils quickly or has a short shelf life,
   • for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, the Consumer will lose the right to withdraw from the Agreement,
   • in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the Agreement expires,
   • where the subject of the provision are items which after delivery, due to their nature, are inseparably connected with other items,
   • in which the received product was opened and used,
10. Starting from 1 January 2021, the right to return goods described in §10 – the right to withdraw from the contract, also applies to so-called sole proprietors, i.e. natural persons conducting transactions directly related to their business activity, provided that these transactions are not of a professional nature for these persons.

1. The Seller is liable to the Consumer under the terms specified in Article 556 of the Civil Code and subsequent articles for defects (warranty).
2. In the case of a contract with a Consumer, if a physical defect is discovered within two years from the date of delivery of the item, it is assumed that it existed at the time the risk was transferred to the Consumer.
3. If the sold item has a defect, the consumer may:
   • submit a declaration requesting a price reduction – in proportion to the value of the defective item in relation to the value of the non-defective item;
   • submit a declaration of withdrawal from the contract – resulting in the obligation to return the mutually fulfilled services – this right is only available in a situation where the defect of the item is significant, i.e. it prevents its use in a manner consistent with its intended use and properties;
   • submit a statement requesting repair – in a situation where the item can be repaired;
   • submit a declaration requesting the exchange of the item for a defect-free one – if the Seller still has the same defect-free item;
4. Starting from 1 January 2021, in the case of so-called sole proprietors, i.e. natural persons conducting transactions directly related to their business activity, provided that these transactions are not of a professional nature for these persons:
   • The Seller is obliged to consider a warranty complaint within 14 calendar days of its submission.
   • There is a presumption that the defect or its cause existed at the time of delivery of the goods to the buyer if it was discovered within one year from the date of delivery of the goods.

1. The Sales Agreement covers new Goods.
2. In the event of a defect in the Goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
3. Complaints should be submitted in writing or electronically to the Seller’s addresses provided in these Regulations.
4. It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint and the Customer's request in connection with the defect of the Goods. Evidence of the defect in the form of photographic documentation or a recording should also be provided.
5. The Seller will respond to the complaint request immediately, and if the Customer is a Consumer - no later than within 14 days of receiving the complaint. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer's request was considered justified
6. Electronic devices purchased at www.hollywoodhair.pl are covered by a one-year warranty from the date of purchase. The warranty does not cover defects caused by use that is not in accordance with the manufacturer's recommendations or damage resulting from improper use that are not manufacturing defects.
7. Goods returned under the complaint procedure should be sent to the address given in § 3 of these Regulations. The Seller reserves that it will not accept returned Goods on delivery.
8. In the event of a complaint being considered in favor of the Customer, the Seller will immediately replace the defective Product with a defect-free one or remove the defect. If it is not possible to replace the Product, remove the defect in the Product or reduce the price, the Company will refund the amount immediately in accordance with applicable law.

Provisions regarding the protection of personal data and the cookie policy are included in the Privacy Policy, available at the following link: www.hollywoodhair.pl/polityka-prywatności.

1. The Seller has the copyright or appropriate license to the photos and content contained on the Online Store website. Copying and distributing them without the Seller's consent is prohibited.
2. The names of Goods posted on the Online Store website may be protected under the provisions of the Act of 30 June 2000 – Industrial Property Law.
3. In matters not regulated in the Regulations, generally applicable provisions of law shall apply, including the Act of 23 April 1964 – the Civil Code, the Act of 30 May 2014 on consumer rights and the Act of 29 August 1997 on personal data protection.
4. The Seller does not apply the code of good practices within the meaning of the Act of 23 August 2007 on counteracting unfair market practices.
5. Agreements concluded via the Online Store are concluded in Polish.
6. The Seller reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal regulations, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of each change at least 7 days in advance.
7. In matters not regulated in the Regulations, generally applicable provisions of law shall apply, including the Act of 23 April 1964 – the Civil Code, the Act of 30 May 2014 on consumer rights and the General Data Protection Regulation of the European Union 2016/679 of 27 April 2016 ("GDPR").
8. The Customer has the right to use out-of-court complaint and claim settlement methods. The rules for access to these procedures are available at the offices or on the websites of entities authorized to out-of-court dispute settlement. These may include, in particular, consumer rights ombudsmen or the Voivodeship Inspectorate of Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection. In addition, the Customer may file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.
9. These Regulations are effective from 2021

ANNEX 1 TO THE REGULATIONS

Sample withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

Addressee: "Hollywood Hair Klaudia Duszyńska" ul. Belwederska 44, 00-594 Warsaw, e-mail:

contact @hollywoodhair.pl .

How to return a product step by step:

1. Check product

To return any product, please make sure it is in its original packaging, shows no signs of use and the hygiene seals have not been breached.

2. Fill out the form

Please fill out this form legibly. Remember that you have 14 days from the date of receipt of the package to return it.

3. Pack the product

Please carefully package the returned product and enclose this completed form with it.

4. Send

Send to Hollywood Hair Belwederska 44. 00-594 Warsaw. Please note that we do not accept cash on delivery.

0% LOAN REGULATIONS WITHIN PAYU INSTALLMENTS

(hereinafter referred to as the "Regulations")

I WANT TO CANCEL MY INSTALLMENTS

23. The entity granting the installment loan for purchases is one of PayU's lending partners. The lender guarantees a 100% online application and a real-time credit decision, and also ensures data security in accordance with industry standards. The information sent is encrypted, not saved anywhere or made available to third parties. PayU acts as an intermediary between the borrower and the financial institution. The seller is not a party to the loan agreement.

24. A buyer who exercises the right to withdraw from a sales contract should, within 14 days of its conclusion, send a declaration of withdrawal to the store and return the goods. After positive verification of the declaration, the store returns the funds to PayU. Then PayU will transfer the funds from the refund directly to the Bank previously selected by the consumer.

25. In the event of withdrawal from the contract, the Buyer is obliged to pay a commission fee of 5% of the amount of the granted installment loan.

SAMPLE DECLARATION OF WITHDRAWAL FROM AN INSTALLMENT LOAN AGREEMENT