REGULATIONS FOR THE PROVISION OF HAIRDRESSER SERVICES
IN HOLLYWOOD HAIR SALONS
LEAD BY KLAUDIA DUSZYŃSKA
§1
GENERAL PROVISIONS
1. The Regulations define the rights and obligations of persons using hairdressing services, including:
hair extension and thickening services provided by the Hollywood Salon chain
Hair run by Klaudia Duszyńska running her business under the name
Hollywood Hair Klaudia Duszyńska at the following address: ul. Belwederska 40/3, 00-594
Warsaw, NIP: 5060093284, REGON 147365472.
2. The terms used in the Regulations mean, respectively:
(a) Agreement – an agreement with annexes on the basis of which the Service Provider
provides hairdressing services to clients, including services in the field of
hair extensions and thickening. The Regulations constitute an integral part of the Agreement,
(b) Service Provider - Klaudia Duszyńska running a business under the name
Hollywood Hair Klaudia Duszyńska at the following address: ul. Belwederska 40/3, 00-594
Warsaw, NIP: 5060093284, REGON 147365472.
(c) Client - a natural person who is over 18 years of age and has full legal capacity
legal acts or a minor who is over 13 years of age and is not
completely incapacitated, who uses the services provided in
HH Salons with the written consent of the legal representative,
(d) HH Salon – means the Hollywood Hair hairdressing salon run by
Service provider within the Hollywood Hair salon network, whose addresses are available
are on the Website,
(e) Website - website operated by the Service Provider,
available at: https://hollywoodhair.pl/.
3. In order to exercise the rights specified in the Regulations, the Customer may contact
The Service Provider via traditional mail to the following address: ul. Belwederska 44, 00-594
Warsaw, via e-mail to the e-mail address:
kontakt@hollywoodhair.pl, or by phone at 578 903 292.
4. Addresses of Hollywood Hair Salons and information about opening hours of HH Salons
are available on the Website.
5. HH Salons provide hairdressing services, including in particular treatments
hair extensions and thickening, hair care treatments, performing
hair coloring and styling. Depending on the location of the HH Salon, the range of services offered
services may vary. Detailed offer of hairdressing services provided in
individual HH Salons is available on the Website.
6. The Regulations are made available to Customers free of charge via the Website.
in a form that allows you to download this document, save it on a medium,
recording in any way, including printing. The regulations are made available
also to the Client in each of the HH Salons before the service is performed and the contract is concluded
Agreements.
§2
RULES FOR PROVIDING SERVICES
1. The services of the HH Salon may be used by adults who have full legal capacity.
legal actions.
2. Minors who are over 13 years of age and are not completely incapacitated,
may use the services provided in HH Salons with the written consent of their
legal representatives. A template of the declaration is available at each HH Salon.
and additionally constitutes Annex No. 1 to these Regulations.
3. In the absence of the written consent of the legal representative referred to in paragraph
2 above, the Service Provider is entitled to refuse to conclude the Agreement and perform
services.
4. The performance of the service at the HH Salon is preceded by a consultation including:
(a) present the Agreement and its annexes to the Client for the purpose of familiarizing him/herself with its contents
content and conditions of service provision,
(b) discussion of the Client's expectations and what can be achieved (in the case of the Client)
service results,
(c) explanation of the technique and method of performing the service, and the duration of its duration
the achieved result and, in the case of hair extension services, the necessity
pulling up and replenishing extended hair strands,
(d) discussion of contraindications to the performance of the service, and in the case of the service
hair extensions in circumstances that make it impossible to perform the procedure
hair extensions and possible side effects of hair extensions,
which may or may not occur,
(e) discussion of the rules of conduct after the service, including the rules of care and
styling, especially hair extensions, necessary to obtain
expected results of the service.
5. Before starting the service at the HH Salon, the Client selects the strands
hair from the offer available in the Salon, according to personal preferences. The service is
carried out after the customer's acceptance of the type and weight of the bands he has chosen
hair, selected color, their structure, thickness, degree of brittleness and dryness,
including their possible susceptibility to spinning or not and the acceptance of the due
remuneration for the service (cost of hair strands and fees for the service).
6. Detailed information on contraindications to the service and possible
side effects of hair extensions that may or may not occur, rules
procedures after the service is performed, including care and styling rules in particular
hair extensions regardless of the above information being provided to the Client
before the service is performed at the HH Salon, constitute an annex to the Agreement for the performance of
hair extension services and are available on the Website.
7. As part of the hair extension and thickening services provided, the Service Provider offers:
new customers can take advantage of a free consultation before
performing the hair extension service and the possibility for the Client to use
HH Salon from a follow-up visit at the HH Salon.
8. The free consultation service is dedicated to new clients who use the service for the first time.
the first of the HH Salon services and includes a free consultation to
explanation of the technique and method of performing hair extension and thickening services,
information about the duration of the achieved result, the need
pulling up and replenishing extended hair strands, information about
contraindications, side effects and principles of hair care and styling.
free consultation, paragraph 4 above applies accordingly. Salon Client
HH can use the free consultation service once. To book the service
the rules described in § 3 below apply accordingly.
9. As part of the follow-up visit, the Service Provider offers to Customers who have previously
used the hair extension or thickening services at the HH Salon, support and
assistance in case of doubts regarding the rules for using hair strands,
their care and styling, putting on hair strands that will fall despite the use
by the Client to the rules of care and styling, transferring hair strands that cause
discomfort in the client. To book follow-up visits, appropriate use
find the rules described in § 3 above.
10. The client using the services of the HH Salon is obliged to:
(a) read the Regulations and comply with their provisions, and
instructions from the Service Provider and HH Salon employees,
(b) booking visits to the HH Salon in accordance with the principles described in § 3 of the Regulations,
(c) inform the Service Provider about the existence of contraindications to the provision of the service
and other circumstances related to the Client's health condition,
natural hair and scalp condition that prevent the service from being performed
or which may influence its result,
(d) compliance with the accepted principles of social coexistence and norms of good
behavior and respect towards other people staying on the premises
HH Salon, in particular by not disturbing other people's ability to
using the services of the HH Salon.
10. On the premises of the HH Salon it is strictly forbidden to:
(a) smoking tobacco or e-cigarettes,
(b) possession and consumption of alcohol, narcotics and drugs,
(c) coming to appointments while intoxicated, intoxicated or under the influence of
the influence of drugs,
(d) recording images and sounds without the prior consent of the Service Provider,
11. The client is obliged to arrive on time for the booked appointment. In the event of
delays exceeding 45 minutes, the Service Provider is entitled to refuse to perform
services. Such a delay will be treated as failure to cancel the visit on the date mentioned
referred to in § 3 section 8 with the consequences indicated in § 3 section 11.
12. The Service Provider, after obtaining the prior consent of the Customer, may record using
devices recording image and sound, the process of performing the service and the condition of the hair
Clients before and after the service is performed on the terms established by
Pages in a separate document.
§ 3
APPOINTMENT BOOKINGS
1. Appointments are booked at HH Salons. The client can book an appointment at
HH Salon as follows:
(a) in person at the selected HH Salon,
(b) by phone at the following number: 578-903-292,
(c) electronically to the e-mail address: kontakt@hollywoodhair.pl,
(d) electronically via the contact form available on the Website
online,
(e) electronically by sending a private message via
through the Service Provider's profile maintained on the portal
social media Facebook and Instagram under the name "Hollywood Hair",
(f) electronically via the Hollywood Hair application provided
by the Service Provider.
2. When booking a visit, the client is obliged to provide his/her name and surname.
current telephone number. Providing incomplete or false data may
result in cancellation of the visit. In the case of online bookings,
In response to the message sent, the Service Provider will inform the Customer about the available options.
appointment dates.
3. The Service Provider from Customers using the services of the HH Salon for the first time or
in other justified cases about which the Client will be informed beforehand
When booking a service, a deposit of PLN 300.00 may be charged for the implementation
services including hair extensions, thickening or lifting at the HH Salon.
4. The deposit can be paid in cash or non-cash at the HH Salon in
which the service is to be performed. In case of choosing payment in the form of
cashless, payment is made in the form of an instant transfer or from
using the mobile payment system under the service mark "BLIK".
5. In case of reservations made by telephone or electronically, payments from
the deposit is made in the form of a transfer to the Service Provider's bank account
or by using the form enabling payment of the amount due
deposit available on the Website in the "Shop" tab.
6. The Service Provider will inform the Customer about the appropriate number for paying the deposit
bank account electronically to the e-mail address provided by the Client or
via SMS message sent to the telephone number provided by the Customer,
depending on the arrangements between the Parties. In such a case, the deposit should be paid in
within 2 business days of making the reservation. When making payment
by transfer, in the transfer details the Client is obliged to include: name and surname,
the date of the planned visit and the note "deposit". In case of using
the form available on the Website enabling the payment of the deposit,
the provisions of the Regulations of the online store apply accordingly
Hollywood Hair available on the Website.
7. In the event of failure to pay the deposit in accordance with the provisions of this paragraph,
The Service Provider is entitled to cancel the visit booked by the Client.
8. The client can change the date or cancel the booked visit free of charge.
no later than 24 hours before the booked visit. In the case of
cancellation of the visit, the Service Provider will refund the deposit paid using such
the same payment method that the Customer used for his payment, unless the Customer expressly
agreed to a different method of return that does not involve additional costs for him.
9. The Service Provider reserves the right to confirm the booked visit by
contact by phone or via SMS sent to the number indicated by
The client when booking a visit, on the day before the booked visit.
in the absence of confirmation of attendance at the scheduled visit, the Service Provider
is entitled to cancel the visit booked by the Client.
10. In the event of execution of the Agreement, the deposit referred to in paragraph 3 will be credited to
towards the remuneration due to the Service Provider for the performance of the service in accordance with the concluded Agreement.
11. The Service Provider is entitled to retain the deposit referred to in paragraph 3 in
case:
(a) the Client's failure to appear at a scheduled visit without prior notice
inform the Service Provider no later than 24 hours before
a booked visit to the HH Salon,
(b) cancellation of a scheduled visit less than 24 hours before its scheduled time.
deadline,
(c) failure to provide the service for reasons attributable to the Client (e.g. delay in
scheduled visit over 45 minutes).
§4
PRICE LIST. PAYMENTS
1. The fees for using the services provided in HH Salons are specified in the price list,
which constitutes Annex No. 2 to these Regulations. The price list is available at
each of the HH Salons and on the Website.
2. The Service Provider may introduce periodic promotions, gift vouchers and
offer discounts to customers. Promotions and discounts cannot be combined. Information about the rules and
the periods of validity of the above-mentioned promotional campaigns will be regulated in a separate
regulations.
3. The following methods of payment for services are available at the HH Salon:
(a) in cash at the HH Salon,
(b) in non-cash form,
(c) in a non-cash form using the PayU installment system.
4. If you choose cashless payment, the payment is made in
in the form of an instant transfer or using a mobile payment system
under the service mark "BLIK". When making payments by bank transfer, the details
the transfer, the Client is obliged to include: name and surname and the date of service provision.
5. In the case of payment using the PayU installment system, the Service Provider
will commence the service once the funds have been credited to the Service Provider's bank account
cash from the loan granted to the Client in the amount of
corresponding to the amount of fees for the selected service. In case of using payment from
using the PayU installment system, appropriate applications are found
provisions of the PayU Installment Service Regulations available on the Website.
The Service Provider informs that in accordance with the above-mentioned PayU Installments Service Regulations in the case of
withdrawal from the installment loan agreement, the Customer is obliged to pay a fee for
a commission of 5% of the amount of the granted installment loan.
§ 5
COMPLAINTS
1. The Contractor is responsible for non-performance or improper performance of services
provided in HH Salons in accordance with generally applicable legal provisions.
2. Any complaints regarding the services provided in HH Salons may be submitted
by the Client:
(a) in writing by leaving a letter at the HH Salon where the service is provided
has been implemented,
(b) by letter (registered mail) to the address of the HH Salon where the service was provided
realized,
(c) by mail (registered mail) to the following address: ul. Belwederska 44, 00-594
Warsaw
(d) via e-mail to the following e-mail address:
reklamacje@hollywoodhair.pl
3. The Customer's complaint should include the name and surname, description of the issues (along with
photographs showing the condition of the hair) or the Client's requests and data
Customer's contact details to which the Service Provider should send a response.
4. The Service Provider reserves that in order to respond reliably to the notification
complaint, the Client may be asked to come to the HH Salon in order to
inspect the condition of the client's hair strands and verify the causes
reported irregularities.
5. The response to the complaint will be provided in writing to
the indicated correspondence address or electronically to the indicated e-mail address
within 14 days of its receipt.
6. After completing the complaint procedure, the Customer may use the following options:
out-of-court methods of handling complaints and pursuing claims:
(a) apply to the provincial inspector of the Trade Inspection for
initiation of proceedings for the out-of-court resolution of the dispute,
(b) refer the case to the permanent arbitration court at the provincial inspector
Trade Inspection,
(c) contact the municipal or district consumer ombudsman or
a social organization whose statutory tasks include protection
consumers, including the Consumer Federation.
7. Additional information regarding the possibility of using the service by the Client who is
Consumers with out-of-court complaint and redress procedures
claims are available on the website of the Office of Competition Protection
and Consumers at: https://www.polubowne.uokik.gov.pl/. In addition, at
an online platform is available at: http://ec.europa.eu/consumers/odr
system for resolving disputes between consumers and entrepreneurs at the level
EU (ODR platform). The ODR platform is an interactive website,
through which the consumer can submit his complaint regarding obligations
contractual obligations arising from an online sales contract or a contract for the provision of services
services concluded between consumers residing in the EU and entrepreneurs
based in the Union.
8. Using the above methods of handling complaints and pursuing claims
is voluntary, which means that both parties must consent to this procedure
proceedings.
§ 6
PERSONAL DATA
1. The administrator of the personal data of the Customers is Klaudia Duszyńska, who runs
business activity under the name Hollywood Hair Klaudia Duszyńska at the following address: ul. Belwederska 40/3, 00-594
Warsaw, NIP: 5060093284, REGON 147365472. (hereinafter
as: "Administrator").
2. Personal data will be processed by the Administrator for the following purposes:
(a) conclusion and performance of the Agreement - legal basis: Article 6 paragraph 1 letter b
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 on the protection of natural persons in connection with
processing of personal data and on the free movement of such
and repealing Directive 95/46/EC (General Data Protection Regulation)
data) ("GDPR"). Processing is necessary for the performance of the Agreement or
taking action at the request of the data subject before concluding the contract
Agreement. Processing period: personal data will be processed for a period
necessary to conclude and execute the Agreement;
(b) communicating with the Client on matters related to the implementation
Agreements and matters related to the Client's reservation
visit to the HH Salon, confirmation of the visit booked by the Client
HH Salon, handling complaints – legal basis: Article 6, paragraph 1, letter f
GDPR. Processing is necessary for legally required purposes.
legitimate interests pursued by the Administrator regarding
striving to provide the highest quality services and booking appointments
and confirming scheduled visits to HH Salons, conducting
communication and resolving issues addressed to
Administrator correspondence and consideration of the correspondence addressed to
Complaints Administrator. Processing period: personal data will be
processed for the period until the completion of handling such matters, unless in
In a specific case, it will be necessary to store them for a period of up to
limitation of claims,
(c) ensuring the safety of persons and property, as well as maintaining order in
on the premises of the HH Salon – legal basis: Article 6 paragraph 1 letter f of the GDPR. Processing is
necessary for purposes arising from legitimate interests
carried out by the Administrator regarding the need to ensure
order and safety of persons and property and possibly for the purpose of defense against
claims against the Administrator or the determination and investigation of
claims by the Administrator. Data is processed for the period necessary for
achieving such a purpose, with the data processed in connection with monitoring
video, if used, will be processed for a period of 3 months from
the day of fixation, and then they will be permanently deleted; provided that in
in the case where image recordings constitute evidence in the proceedings or
The Administrator has become aware that they may constitute evidence in
proceedings – then the deadline is extended until the final
termination of these proceedings or limitation of claims,
(d) fulfilling the legal obligations incumbent on the Administrator, including
documenting the provision of services for tax purposes, performing
statistical obligations, keeping accounting and tax documentation -
legal basis: Article 6(1)(c) of the GDPR. Processing is necessary for
fulfilling the legal obligations incumbent on the Administrator. Period
processing: personal data will be processed for the period required
legal provisions;
(e) pursuing claims and defending against claims - legal basis: Article 6 sec.
1 letter f GDPR. Processing is necessary for the purposes of legal
legitimate interests pursued by the Administrator regarding
pursuit of legal protection. Processing period – limitation period
claims.
3. Providing data identifying the Customer is necessary to conclude and perform the Agreement.
In case of refusal to provide this data, the Agreement cannot be concluded or be performed.
implemented.
4. Only authorized employees have direct access to the Client's personal data.
The Administrator and entities cooperating with the Administrator with whom agreements have been concluded
appropriate contracts. This applies to companies that provide services to the Administrator, e.g.
providing IT support services and software or services
IT companies, accounting and legal services companies, service providers
postal and courier.
5. The Administrator does not transfer the Customer's data outside the European Economic Area.
(comprising the European Union, Norway, Liechtenstein and Iceland).
6. The Customer has the following rights related to data processing:
(a) the right to access your data,
(b) the right to rectify your data,
(c) the right to request the deletion of data,
(d) the right to request restriction of data processing,
(e) the right to data portability.
7. The customer has the right to lodge a complaint with the supervisory authority – the President of the Office for Personal Data Protection.
Personal Data (address: ul. Stawki 2, 00-193 Warsaw).
8. The Client's personal data is not subject to profiling or similar actions.
decisions that are based solely on automated processing.
§ 7
Final provisions
1. The Service Provider informs that there is a monitoring system installed on the premises of HH Salons.
video, with the zones covered by monitoring being appropriately marked. Data
originating
from monitoring are processed for the purposes and on the principles described in § 6 above.
2. By leaving the goods at the HH Salon by the Customer, no contract is concluded.
storage agreement or any other agreement obliging the Service Provider to
taking care of these things.
3. The Service Provider reserves the right to make changes to these Regulations
with the reservation that to Customers who have booked a visit to the HH Salon or
concluded the Agreement before the date of such changes, the following shall apply
The Regulations in the wording applicable on the date of the reservation.
visit to the HH Salon or conclusion of the Agreement.
4. The Service Provider will inform Customers about changes to the Regulations by posting
the amended content of the Regulations on the Website and by making them available
Regulations in the HH Salon.
5. Changes to the provisions of the Regulations may only be introduced for important reasons.
reasons, i.e. in the following situations:
(a) changes to the Service Provider's data (e.g. address details, website address)
website, e-mail address, telephone number),
(b) changes in the rules of using the services provided in HH Salons, including changes
price list,
(c) changes to the IT systems or those used by the Service Provider
technical or technological solutions, in particular those relating to
payment mechanisms to which the provisions apply
Regulations,
(d) changes in generally applicable legal provisions or when there is a need to change
will result from a final administrative decision or a final
Court judgment, as well as guidelines, orders, recommendations, interpretations or
recommendations of authorized bodies, including the Office of Competition and Consumer Protection
Consumers,
(e) the need to introduce editorial and organizational changes.
6. If any of the provisions of these Regulations prove to be invalid
or legally ineffective, this does not affect the validity and effectiveness of the remaining
provisions of the Regulations.
7. The Regulations come into force on _____
8. An integral part of the Regulations is:
(a) Appendix No. 1 – Declaration - consent of the legal representative to conclude
Agreements,
(b) Appendix No. 2 - Price list of services provided in HH Salons.
Appendix No. 1 to the Regulations
_________________________
_________________________ [Location]
[date]
_________________________
_________________________
[Name, surname, address]
Klaudia Duszyńska
operating under the name
Hollywood Hair Klaudia Duszyńska
Belwederska Street 40/3, 00-594
Warsaw, NIP: 5060093284
Statement
- consent of the Legal Representative to conclude the Agreement
I, the undersigned, _____________________________________________, residing at
___________________________________________________________________________________________________________________
being the statutory representative of _________________________________________, residing/
ej________________________________________________________________ PESEL ____________________________________ that
I have read the Regulations of services provided by Klaudia Duszyńska and declare that
that I consent to the conclusion by ___________________________________________________ of the Agreement on
performing the hair extension service and providing the service under the terms and conditions specified therein.
I declare that I am not aware of any contraindications or other
circumstances that prevent the performance of hair extension treatment or that may have an impact
on its result.
_____________________
[signature]
Appendix No. 2 to the Regulations
https://hollywoodhair.pl/pages/cennik
Attachments:
1. GDPR information clause.