These Regulations constitute the General Terms and Conditions of services provided at the Hollywood Hair Salon and the resale of cosmetics. By deciding on a treatment, the Client accepts the following Regulations.
1. Hollywood Hair salons are open from Monday to Friday from 10:00 a.m. to 6:00 p.m. and on selected Saturdays and Sundays from 10:00 a.m. to 4:00 p.m.
2. Prices included in the price list and on the website do not constitute a commercial offer and are subject to change.
2.1. Hollywood Hair Salon is not responsible for the Client's failure to familiarize themselves with the price list.
2.2. The scope of work and hair/cosmetics used depends on the individual predispositions and needs of the Client, therefore the Client will be informed about the detailed price of the service before the service begins.
3. Purchasing a service at Hollywood Hair Salon is tantamount to the Client submitting a statement (after prior consultation with an employee) that there are no health or medical contraindications to performing the services offered by the Salon, and that they have read the price list and these regulations and accept their terms. The Client bears any potential consequences at their own risk.
4. The client is obliged to follow the post-treatment recommendations, in accordance with the instructions provided during the treatment by the employee of the Hollywood Hair Salon. Only proper care and following the recommendations of the employee of the Hollywood Hair Salon can guarantee the best results and effects after the service.
5. In justified cases, in particular in the event of doubts as to the safety of the procedure, an employee of the Hollywood Hair Salon has the right to refuse to carry it out or change the booking date.
6. Contraindications to the service include excessive hair loss, scalp diseases, and fear of losing one’s own hair.
7. If the client notices increased hair loss, Hollywood Hair salon recommends complete hair removal only at Hollywood Hair salons.
8. Promotions and discounts cannot be combined.
9. The Salon is not responsible for any items left on the premises of the Hollywood Hair Salon.
10. Payment for services provided at the Hollywood Hair Salon can be made in cash or by card.
11. Appointments can be booked by phone, in person or online. Booked appointments must be booked at the scheduled time. If you are significantly late for a procedure, it may be necessary to shorten the procedure or refuse to perform it.
12. In order to book a date for hair extensions and pull-ups, Hollywood Hair Salon charges a non-refundable deposit of PLN 300. The deposit can be paid into the salon's bank account or in person.
13.
In the event of withdrawal from the hair extension/lifting service, cancellation or failure to show up for the appointment on the day of the appointment, the deposit paid will be forfeited.
14. If you are unable to attend your scheduled visit, you may reschedule your appointment no later than 24 hours before the visit and the deposit paid will not be forfeited.
15. When making an appointment at Hollywood Hair Salon, the Client is required to provide their real name and surname and current telephone number. Providing false data will result in the cancellation of the appointment.
16. Providing personal data and telephone numbers by Customers during registration is tantamount to consenting to the processing of data by Hollywood Hair Salon, in accordance with the Regulation (EU) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
17. We would like to inform you that the plant area is under monitoring.
18.1 Monitoring was introduced to ensure the safety of employees, customers and property protection based on the legitimate interest pursued by the controller (Article 6, point 1, letter f of the GDPR).
18.2 Monitoring covers only the rooms intended for work, i.e. the Hairdressing Salon.
18.3 Recordings are stored for a maximum period of 1-3 months, after which they are destroyed.
19. The Salon may, after prior notification to the Customer, refuse to perform a service incorrectly selected by the Customer during online booking.
20. Visits not confirmed by 4:00 p.m. on the day prior to the visit will be automatically cancelled.
21. Treatments may be used by minors, over 13 years of age, with the express consent of their parent, guardian or legal representative. The Salon employee is entitled to request at any time the submission of the appropriate consent or to establish a connection with the person authorized to express it in order to confirm the expression of consent or the refusal to provide the treatment.
22. On the premises of the Hollywood Hair Salon the following is prohibited: smoking, taking narcotic substances, bringing and consuming alcoholic beverages, trading, canvassing, loud and uncivilized behavior, using devices without the consent of the Salon staff, bringing in image and sound recording devices.
23. The customer has the right to submit a complaint regarding the use of services at the Hollywood Hair Salon immediately after noticing the defect, no later than 7 days from the date of the visit.
23.1. The Client shall submit the complaint in person at the Salon where the service was performed or via e-mail to the following address: reklamacje@hollywoodhair.pl . The complaint should include: the Client's name and surname, e-mail address to which the response is to be sent and
a description of the subject of the complaint enabling its consideration, as well as the date on which the defect was noticed.
23.2. In the event of a complaint submitted via e-mail, Hollywood Hair Salon reserves the right to require the Client to visit the Salon and allow the employees to inspect the hair in order to process the complaint.
23.3. Hollywood Hair Salon will review complaints as soon as possible, but no longer than 30 days from the date of receipt of the complaint. The response to the complaint is sent to the email address provided by the Customer.
24. Please make thoughtful purchases in a stationary store, i.e. in Hollywood Hair salons. We do not accept returns or exchanges of purchased products.
25. Hollywood Hair Salon reserves the right to change the Regulations.