ONLINE STORE REGULATIONS
HOLLYWOOD HAIR

§ 1 GENERAL PROVISIONS

1. The online store available at: https://hollywoodhair.pl/collections is run by Klaudia Duszyńska, conducting business activity under the name Hollywood Hair Klaudia Duszyńska at the following address: ul. Peonii nr 20/10, 04-794 Warsaw, NIP: 5060093284, REGON 14736547.

2. These Regulations define, among others, the general terms and conditions of using the Online Store, including the rules for placing Orders for Products available in the Online Store, the deadline for completing Orders, available payment methods, terms of delivery of Products and the rules for submitting and considering complaints.

3. The terms used in the Regulations mean, respectively:

1. Price - the gross remuneration amount (including tax) specified in Polish zlotys due to the Seller as a transfer of ownership of the Product to the Customer in accordance with the concluded Sales Agreement,
2. Order Form - an electronic service provided by the Seller as part of the Online Store enabling the Customer to place an Order, in particular by adding a Product to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment,
3. Customer - a natural person with full legal capacity or acting through an authorized representative: a legal person or an organizational unit without legal personality, to which the law grants legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller. In a situation where the Customer is a natural person with limited legal capacity, he or she is obliged to obtain effective consent of his or her legal representative to place an Order and conclude a Sales Agreement, and also to present such consent to the Seller, if you are asked to do so,
4. Consumer - a natural person concluding a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964 - the Civil Code,
5. Customer Account - an electronic service provided by the Seller as part of the Online Store that allows the Customer to create an individual account in the Online Store. The Customer Account allows for saving and storing information about the Customer's address data for shipping Products, changing this data, tracking the status of the Order, accessing the history of Orders,
6. Basket - an electronic service provided to the Customer as part of the Online Store, enabling him to place an Order for one or more Products, possibly entering discount codes enabling a reduction in the Price on the terms specified in separate Promotion regulations,
7. Product - a movable item made available in the Online Store together with its components, marked with the Price and being the subject of the Sales Agreement. The Product shall be understood as the goods referred to in art. 2 point 4a of the Act of 30 May 2014 on consumer rights,
8. Promotion - special conditions of sale of Products, including e.g. reduction of Price or delivery costs, which were proposed by the Seller within a specified period, which the Customer may use under the terms specified in separate regulations,
9. Regulations - these regulations of the Online Store,
10. Online store - sales website run by the Seller, available at: https://hollywoodhair.pl/collections ,
11. Website - website operated by the Seller, available at: https://hollywoodhair.pl/ ,
12. Seller - Klaudia Duszyńska conducting business activity under the name of Hollywood Hair Klaudia Duszyńska at the following address: ul. Peonii nr 20/10, 04-794 Warsaw, NIP: 5060093284, REGON 147365472,
13. Sales Agreement - sales agreement within the meaning of the provisions of the Civil Code, the subject of which is the sale by the Seller to the Customer of the Product for payment of the agreed Price on the terms specified in these Regulations. The sales agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller accepts the Order in accordance with the principles specified in these Regulations. The Regulations constitute an integral part of the Sales Agreement,
14. Electronic service - a service provided electronically within the meaning of the Act of 18 July 2002 on the provision of services by electronic means, by the Seller to the Customer via the Online Store,
15. Content - text, graphic or multimedia elements that are posted and distributed within the Online Store by the Seller, Customer or another person using the Online Store,
16. Order - a declaration of intent submitted by the Customer expressing the direct will to conclude a Distance Sale Agreement, submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Distance Sale Agreement and the Customer's data necessary to conclude and perform the Distance Sale Agreement.

4. The Regulations are made available to Customers free of charge via the Website in a form that allows this document to be downloaded, saved on an external medium, and saved in any manner, including printing.

5. The Regulations are addressed to both Consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise.

6. Each Customer, at the latest upon placing an Order or registering a Customer Account, is obliged to read the Regulations and accept their content. Acceptance of the Regulations is voluntary, but necessary in order to conclude a Sales Agreement and use certain services provided by the Seller (e.g. setting up a Customer Account).

7. All announcements, advertisements and price lists regarding the Products presented in the Online Store are, in accordance with the relevant provisions of the Civil Code, an invitation to conclude a contract and do not constitute an offer within the meaning of the law.

8. All rights to the Online Store and the Website, in particular property copyrights, intellectual property rights to their name, Internet domain, as well as to available forms, patterns, logos, trademarks, texts, graphics, photos, legal documents and other content posted by the Seller belong to the Seller, and their use may only occur after obtaining the prior written consent of the Seller. In particular, it is prohibited to copy, reproduce, modify or distribute any part of the Website and the Online Store or their aforementioned elements without the prior written consent of the Seller.

§ 2 SELLER CONTACT DETAILS

1. In order to exercise the rights specified in the Regulations, the Customer may contact the Seller in the following manner:

1. via traditional mail to the following address: ul. Belwederska 44, 00-594 Warsaw,
2. via e-mail to the following address: kontakt@hollywoodhair.pl ,
3. via the dedicated "contact" form provided on the Website,
4. by phone: 509 890 280.

2. The Online Store does not provide additional means of online communication referred to in Art. 12 sec. 1 item 3a of the Act of 30 May 2014 on consumer rights.

3. The Seller shall establish a single point of contact for recipients of indirect services, in accordance with Article 12 of the Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC) at the e-mail address: kontakt@hollywoodhair.pl . The Seller shall establish a contact point for state authorities and the European Union and the Digital Services Council for the purposes of applying the Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC) at the e-mail address: kontakt@hollywoodhair.pl .

§ 3 ELECTRONIC SERVICES IN THE ONLINE STORE

1. The Seller, via the Online Store, provides the Customers with the following Electronic Services electronically:

1. Customer Account,
2. Order form,
3. Basket.

2. The Customer Account enables the Customer to use additional functionalities of the Online Store, such as: saving and storing information about the Customer's address data relevant to the shipment of Products, changing this data, tracking the status of the Order, accessing the Order history.

3. The use of the Customer Account is possible after registration. For this purpose, the Customer is obliged to:

1. completing the registration form available on the Website called "Create an account" by providing the following data: name and surname, e-mail address,
2. assigning an access password,
3. read and accept the Regulations and Privacy Policy by checking the appropriate box in the form,
4. confirming the willingness to set up a Customer Account by activating the link in the e-mail sent by the Seller to the e-mail address indicated in the registration form.

4. The agreement for the provision of the Electronic Service regarding the Customer Account is concluded upon receipt by the Customer of the confirmation of registration of the Customer Account, sent by the Seller to the email address provided by the Customer in the registration form. The service is provided free of charge for an indefinite period. Logging in to the Customer Account is done by entering the login (e-mail address) and password provided by the Customer during the registration of the Customer Account.

5. The Customer has the right to terminate the agreement for the provision of electronic services concerning the Customer Account (delete the Account) at any time and without giving any reason by sending an appropriate request to the Seller via:

1. by e-mail to the following address: kontakt@hollywoodhair.pl or
2. via the dedicated "contact" form provided on the Website.

6. The Seller may terminate the agreement for the provision of electronic services regarding the Customer Account at any time with a 30-day notice period in the event of important reasons understood as:

1. changing the scope of the provision of services by introducing new ones, modifying or withdrawing existing functionalities or services covered by the Regulations by the Seller,
2. a change in the method of providing services due to technical or technological reasons,
3. changes in legal provisions or interpretations that significantly affect the provision of services by electronic means,
4. the Customer's lack of activity in the Online Store and no logging in to the Customer Account for a period of at least 3 years (which is dictated by the need to protect the personal data of Customers).

7. The Seller has the right to terminate the agreement for the provision of the Electronic Service regarding the Customer Account with immediate effect if the Customer grossly violates the provisions of the Regulations regarding the use of the Service after previously unsuccessfully requesting the Customer to cease the violations within 7 days from the date of delivery of the request.

8. Order Form and Cart. The use of the Order Form begins when the Customer adds the first Product to the Cart in the Online Store.

9. In the Order Form, the Customer must provide the following data concerning the Customer: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number. Additionally, in the Order Form, the Customer is obliged to indicate: place and method of delivery of the selected Product and method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company name and Tax Identification Number.

10. The Cart allows you to place an Order for one or more Products (by adding selected Products to the Cart), display a summary of the Price of individual Products and all Products together, possibly enter discount codes enabling a reduction in the Price on the terms specified in separate Promotion regulations, add a note to the Order, determine and modify the Order data (in particular the quantity of Products, delivery address, delivery method, payment method).

11. The electronic service including the Order Form and the Basket is provided free of charge and is of a one-time nature. The service ends when the Order is placed via the Form or when the Order is stopped earlier.

12. Electronic services are provided 24 hours a day, 7 days a week, subject to paragraph 12.

13. The Seller undertakes to provide electronic Services on a continuous and uninterrupted basis, while at the same time reserving the right to temporarily cease providing Services due to the need to carry out maintenance activities, perform service work or activities related to modifying the Website and Online Store. The Seller will inform the Customer about the temporary cessation of providing Services for the above reasons by means of a message posted on the Website and in the Online Store, in which it will indicate the expected duration of the aforementioned obstacles to providing Services.

14. The Customer is obliged to enter data that is consistent with the actual state. It is inadmissible for the Customer to interfere in any way with the content, structure, graphics or mechanism of operation of the Customer Account, Order Form, Cart, Online Store and Website, or to undertake any actions that may cause disruption or damage to them.

15. The Customer is prohibited from providing content of an illegal nature, as well as false or misleading content, content that is contrary to the law, good customs or infringes the personal rights of third parties.

16. Complaints related to the provision of Electronic Services by the Seller may be submitted by the Customer:

1. via e-mail to the following e-mail address: kontakt@hollywoodhair.pl or
2. via the dedicated "complaints" form available on the Website or
3. in writing to the following address: Salon Hollywood Hair, ul. Belwederska 44, 00-594 Warsaw.

17. The complaint should include in particular: the Customer's identification data (e.g. name and surname, e-mail address provided during registration of the Customer Account or in the Order Form), a description of the matter to which the complaint relates, the date of the problem justifying the submission of the complaint and the Customer's contact details to which the Seller should send a response, while the requirements given above take the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

18. The Seller will respond to the submitted complaint related to the provision of Electronic Services immediately, no later than within 14 days from the date of its receipt.

§ 4 TECHNICAL REQUIREMENTS

1. In order to use the Online Store, including browsing Products in the Online Store and placing Orders, the Customer should have computer hardware and software that meets the following minimum technical requirements:

1. having a computer or other electronic device with Internet access,
2. the Customer having an active e-mail account (does not apply to displaying the Website and browsing Products in the Online Store),
3. access to the current version of the web browser: Google Chrome, Firefox, Microsoft Edge, with Cookie, JavaScript, HTML5 support enabled.

2. The Seller does not guarantee the proper operation of all functionalities of the Online Store in a situation where the Customer uses hardware or software that does not meet the minimum technical requirements specified in paragraph 1 above.

3. The Seller reserves the right to make changes to the technical parameters necessary for the proper functioning of the Online Store. The Customer will be notified by the Seller in advance of any changes affecting the ability to use the Online Store by means of a message posted on the Website and/or in the Online Store.

§ 5 SPECIAL RISKS RELATED TO THE USE OF SERVICES PROVIDED ELECTRONICALLY

1. The Seller informs that using the Internet, including the Electronic Services provided by the Seller, despite the use of systems protecting against unauthorized actions by third parties, may be associated with specific threats.

2. The basic risks associated with using the Internet, including the Services provided by the Seller electronically, include:

1. malware - various types of scripts or applications aimed at harmful, criminal or malicious activity (in particular viruses, worms, Trojans (Trojan horses), keyloggers, dialers),
2. obtaining confidential personal information (phishing) - in particular passwords and logins by impersonating a trustworthy person or institution,
3. spam - unsolicited electronic messages sent simultaneously to many recipients, usually containing advertising content,
4. spyware - programs that track the Client's activities, which may collect information about the Client and send it to the author of the program (usually without his knowledge or consent),
5. intrusion into an IT system using tools such as a rootkit or exploit.

3. In order to avoid the threats indicated in paragraph 2 above, it is recommended that electronic devices used to connect to the Internet are equipped with appropriate measures that will minimize the threats in question. Protection against the threats indicated above can be ensured in particular by using:

1. up-to-date antivirus software,
2. firewall,
3. data transmission encryption,
4. not opening emails of unknown origin and attachments,
5. installation of preventive programs to detect and prevent intrusions into the IT system,
6. regular scanning of the system with antivirus and antimalware software,
7. using programs and applications from a legal source,
8. each time you read information about the license and installation of programs and applications.

4. The Seller declares that it applies technical measures and takes actions aimed at minimizing the risks and threats specified in paragraph 2, with the reservation that there are no methods of complete and full protection against the indicated undesirable actions.

§ 6 RULES FOR ORDER EXECUTION AND CONCLUSION OF A SALES AGREEMENT

1. The Customer may place an Order after prior, free registration in the Online Store within the Customer Account or without registration.

2. In order to place an Order, the Customer should:

1. select the Product presented in the Online Store and add this Product to the Cart,
2. if he/she does not have a Customer Account, he/she is obliged to complete the Order Form to the extent necessary to place the Order,
3. if he/she has a Customer Account, he/she should log in to the Customer Account (by providing a login (e-mail address) and password) and confirm in the Order Form that the data necessary to place the Order are up to date,
4. read and accept the Regulations and Privacy Policy by checking the appropriate box in the form,
5. select the type of shipment (method of delivering the Product),
6. choose one of the available payment methods,
7. confirm your will to place an Order by clicking the "Order and pay" button (or another button with equivalent wording).

3. The following Customer data must be provided in the Order Form: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number. Additionally, the Customer is required to indicate in the Order Form: place and method of delivery of the selected Product and method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company name and Tax Identification Number.

4. Clicking the "Order and pay" button (or another button with equivalent wording) is equivalent to placing an Order. The Customer has the option to verify the Products covered by the Order and make changes until the Order is placed.

5. Placing an Order constitutes the submission by the Customer to the Seller of an offer to conclude a Sales Agreement for the Products that are the subject of the Order.

6. By placing an Order, the Customer consents to receiving an invoice/bill and other settlement documents in electronic form to the e-mail address indicated by the Customer in the Order Form.

7. After verifying the placed Order, the Seller shall immediately send to the Customer an electronic message to the e-mail address provided by the Customer in the Order Form containing:

1. confirmation of the conclusion of the Sales Agreement and all its essential terms and conditions and a bill/invoice regarding the Order;
2. information about the impossibility of accepting the offer for the Product placed as part of the Order (e.g. due to lack of payment).

8. Subject to the provisions of the Regulations to the contrary, the Sales Agreement is concluded at the moment the Seller confirms the offer from the Order, i.e. sends to the Customer the e-mail referred to in paragraph 7 point (a) above.

9. Each Order correctly placed by the Customer and accepted by the Seller receives an individual code allowing identification of the placed Order.

10. The Order shall be deemed to have been placed correctly if all data allowing for the correct identification of the Customer and all data necessary for the correct performance of the Sales Agreement by the Seller and the issuance of an accounting document confirming the conclusion of the Sales Agreement are entered in the content of the Order Form.

11. If it is impossible to accept all or some of the offers submitted as part of the Order, the Seller shall immediately contact the Customer in order to:

1. inform the Customer that it is not possible to accept all offers submitted as part of the Order or
2. confirmation whether the Customer consents to the execution of the Order in the part in which the Seller accepted the offer to conclude the Sales Agreement.

12. If it is not possible to accept all or some of the offers submitted as part of the Order, the Sales Agreement for the Products indicated by the Seller shall not be concluded, and the Seller shall immediately, no later than within 14 days, return to the Customer the payments made by him (concerning payments for Products for which the Sales Agreement has not been concluded).

§ 7 PAYMENT METHODS AND TERMS

1. The prices of the Products are included in the descriptions of the individual Products available in the Online Store. All Prices are expressed in Polish zloty, are gross prices and include VAT. The prices do not include delivery costs. The Seller informs the Customer about the total Price of the Product and the amount of delivery costs, as well as any other possible costs that the Customer will be obliged to incur in connection with the Sales Agreement before placing the Order and before concluding the Sales Agreement.

2. The Seller provides the following forms of payment for ordered Products in the Online Store:

1. payment by fast electronic transfer: the list of available banks is visible after selecting the transfer option in PayU,
2. payment using the mobile payment system under the service mark "BLIK",
3. credit card payment: Visa, MasterCard, Maestro,
4. deferred payments (Klarna),
5. cash on delivery (payment to the supplier upon delivery).

3. The payment methods available for a given Order may depend on the Products covered by the Order or the selected delivery method and are presented in the Online Store before the Customer places an Order and before concluding the Sales Agreement.

4. If the Customer chooses:

1. cash on delivery, the Customer is obliged to make payment for the Order upon receipt of the shipment,
2. payment by quick transfer, payment using the mobile payment system under the service mark "BLIK", deferred payment or payment by credit card The Customer is obliged to make the payment at the time of placing the Order.

5. Transaction settlements when choosing payment by quick transfer, payments using the mobile payment system under the service mark "BLIK", deferred payment or credit card payment are carried out through trusted payment intermediaries, in accordance with the Customer's choice.

6. If the Seller does not receive payment from the Customer, the Seller may contact the Customer by phone or by sending an e-mail to the address provided by the Customer in the Order Form to remind them about the payment. Failure to make payment within 3 days of placing the Order, and then within an additional 3-day period, results in the Seller not accepting the offer submitted by the Customer as part of the Order. In such a case, the Order will be canceled and the Sales Agreement will not be concluded.

7. If the Customer chooses to pay on delivery, failure to collect the Product and make the payment, despite the setting of an additional, appropriate deadline by the Seller, constitutes a condition terminating the Sales Agreement.

8. If the Customer has chosen to pay in advance and has paid, failure to collect the Product within the specified time and failure to collect the Product within the additional time specified by the Seller shall constitute a condition terminating the Sales Agreement. In such a situation, the Seller shall return the payments made to the Customer immediately after receiving the Product back, but no later than within 14 days of termination of the Sales Agreement.

§ 8 DELIVERY METHODS AND TIMES

1. Delivery of Products is carried out on the territory of the Republic of Poland. In exceptional cases, depending on the place of shipment, the number of Products ordered and the Customer's preferred method of delivery, the Seller may agree to ship Products outside the borders of the Republic of Poland. In such a case, delivery costs are individually agreed with the Customer before placing the Order and concluding the Sales Agreement.

2. Delivery of Products is subject to payment, unless the content of the concluded Sales Agreement states otherwise (e.g. the Seller may offer free delivery after reaching a certain Order value or for specific Products). The Customer is informed about the available delivery costs of Products before placing the Order and concluding the Sales Agreement.

3. Available delivery methods may depend on the payment method chosen by the Customer.

4. Delivery of the Products takes place via an external carrier (courier company) selected by the Customer when placing the Order.

5. The Seller usually delivers within 3 business days from the date of confirmation of the Order and full payment by the Customer for the Products covered by the Order. If the Customer chooses cash on delivery, delivery is usually made within 3 business days from the correctly placed Order by the Customer.

6. The total delivery time of the ordered Products includes:

1. time of preparing the order for shipment by the Seller (up to 3 business days from the date of confirmation of the Order by the Seller and full payment by the Customer for the Products covered by the Order). In the case of ordering several Products, the Order will be forwarded for delivery after the preparation of the Product with the longest preparation time;
2. time of delivery of the Product by the selected carrier (courier company). The time of delivery by the carrier is indicated each time at the stage of placing the Order and depends on the type of Product ordered and on the deadlines specified by the carrier.

7. The Seller reserves the right to extend the delivery period in extraordinary situations (e.g. in the event of a sale, promotional campaigns), about which the Seller will inform the Customer before placing the Order and concluding the Sales Agreement. In the event of an extension of the Order preparation period or the Product delivery period, the Seller reserves the right to contact the Customer by phone or by sending an e-mail message to inform them of the new, planned delivery date.

8. The Seller informs that when receiving the shipment with the Product from the carrier (courier company), the Customer should (if possible) verify with the supplier whether the Product has been delivered in its entirety, without damage or defects. In the event of damage to the Product by the carrier, the Customer should write a damage report and immediately inform the Seller about the situation. Before choosing the delivery method, it is recommended to verify the rules on which the selected carrier performs the delivery service. Appropriate regulations regarding possible complaints regarding the delivery and the method of reporting possible damage to the shipment are established individually by carriers and are available on the websites of the companies performing the delivery.

§ 9 RIGHT OF WITHDRAWAL FROM THE SALES CONTRACT (RETURN OF PRODUCT)

1. A consumer who has concluded a distance or off-premises contract may withdraw from it without giving a reason and without incurring any costs, apart from those arising directly from the provisions of law, within 14 days from the date of taking possession of the purchased Product. In the event that the Sales Agreement covers more than one Product, the period indicated above runs from the date of taking possession of the last of the Products covered by the Sales Agreement.

2. To meet the deadline, it is sufficient for the Consumer to submit a declaration of withdrawal from the concluded Sales Agreement to the Seller before its expiry.

3. The Customer may submit a declaration of withdrawal from the Sales Agreement in accordance with the template constituting Annex No. 1 to the Regulations (however, this is not obligatory) in the following form:

1. by mail (registered mail) to the following address: Salon Hollywood Hair, ul. Belwederska 44, 00-594 Warsaw,
2. via e-mail to the following e-mail address: kontakt@hollywoodhair.pl.

4. The Consumer is obliged to return the Product to the Seller immediately, no later than within 14 days from the date on which he withdrew from the Sales Agreement, and the Consumer should secure the returned Product in such a way that it is not damaged during transport. To meet the deadline, it is sufficient to return the Product to the Seller before it expires. The Consumer may return the Product to the following address: Salon Hollywood Hair, ul. Belwederska 44, 00-594 Warsaw

5. In the event of effective withdrawal from the Distance Sale Agreement, the Distance Sale Agreement shall be deemed not to have been concluded.

6. The Seller is obliged to immediately, but no later than within 14 days from the date of receipt of the Consumer's declaration, return to the Consumer all payments made by him, including the costs of delivery of the Product (with the exception of additional costs resulting from the Consumer's chosen method of delivery other than the cheapest standard method of delivery available in the Online Store). The Seller may withhold sending the refund until the Products are received back or proof of sending the Product back is sent to the Seller, depending on which event occurs first. The Seller is not obliged to refund the costs incurred by the Consumer in connection with sending the Product back to the Seller as a result of submitting a declaration of withdrawal from the Sales Agreement.

7. If the Consumer exercises the right to withdraw from the Sales Agreement, the Seller shall refund the payment using the same method of payment that the Consumer used, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for him.

8. If the Consumer exercises the right to withdraw from the Sales Agreement, the Consumer shall be liable for a decrease in the value of the Product resulting from its use in a manner that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product or improper securing of the Product when returning it to the Seller. Liability may include, in particular, the impossibility of introducing the Product for sale as a full-value product, the costs of re-placing labels and security elements on the Product, as well as the costs of restoring the Product to a condition that allows it to be reintroduced for sale within the Online Store, including the costs of examining the product by a specialist and the costs of removing defects found as a result of such examination (to the extent that such defects result from the Consumer's use of the product in a manner that goes beyond what is necessary to determine its nature, characteristics and functioning).

9. The statutory right to withdraw from the Sales Agreement does not apply to the Consumer in the cases specified in Article 38 of the Act of 30 May 2014 on consumer rights. In particular, this right does not apply to the Sales Agreement:

1. where the subject of the provision is a non-prefabricated Product, manufactured according to the Customer’s specifications or intended to meet their individual needs,
2. in which the subject of the provision is a Product delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
3. in which the subject of the provision are Products which after delivery, due to their nature, are inseparably connected with other items.

10. The provisions of paragraphs 1-9 shall also apply to a natural person concluding a contract directly related to his or her business activity, when it results from the content of such contract that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by him or her, made available under the provisions on the Central Register and Information on Business Activity.

RETURN FORM

§ 10 COMPLAINTS ABOUT PRODUCTS

1. The Seller is responsible for the compliance of the performance with the agreement, in particular he is obliged to provide the Consumer with a Product free from defects and consistent with the concluded Sales Agreement under the terms specified in the Act of 30 May 2014 on consumer rights.

2. The Seller is liable for any lack of conformity of the Product with the Sales Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that time, unless the Product's shelf life is longer.

3. A complaint may be submitted by the Consumer in the following form:

1. by post (registered mail) to the following address: Salon Hollywood Hair ul. Belwederska 44, 00-594 Warsaw,
2. via e-mail to the following e-mail address: reklamacje@hollywoodhair.pl
3. via the dedicated "complaints" form available on the Website.

4. The complaint should include the name and surname of the person filing the complaint, information about the complaint, in particular the type and date of the defect, a request for a method of bringing the Product into compliance with the Sales Agreement or a declaration of a price reduction or withdrawal from the Sales Agreement and the Customer's contact details to which the Seller should send a response, provided that the requirements specified above take the form of recommendations only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

5. The Seller will respond to the complaint immediately, no later than within 14 days from the date of its receipt.

6. In the event of non-compliance of the Product with the Sales Agreement, the Customer who is a Consumer has the rights specified in Art. 43d and 43e of the Act of 30 May 2014 on consumer rights.

7. In the event of non-compliance of the Product with the Sales Agreement, the Customer who is a Consumer may request:

1. its repair or
2. exchanges.

8. The Seller may make an exchange when the Consumer requests a repair, or the Seller may make a repair when the Consumer requests an exchange, if bringing the Product into conformity with the Sales Agreement in the manner chosen by the Consumer:

1. it is impossible or
2. would require excessive costs for the Seller.

9. The Seller may refuse to bring the Product into compliance with the Sales Agreement if repair and replacement are impossible or would require excessive costs for the Seller.

10. The Seller shall repair or replace the Product within a reasonable time from the moment the Consumer has informed them of the lack of conformity with the contract, and without excessive inconvenience to the Consumer, taking into account the specificity of the Product and the purpose for which the Consumer purchased it. The Consumer is obliged to make the Product subject to repair or replacement available to the Seller. The costs of repair or replacement and collection of the Product shall be borne by the Seller.

11. The Consumer has the right to submit a declaration of price reduction or withdrawal from the Sales Agreement if:

1. The Seller refused to bring the Product into compliance with the Sales Agreement,
2. The Seller has not brought the Product into compliance with the Sales Agreement,
3. the lack of conformity of the Product with the Sales Agreement continues to exist even though the Seller has attempted to bring the Product into conformity with the Sales Agreement,
4. the lack of conformity of the Product with the Sales Agreement is so significant that it justifies a price reduction or withdrawal from the agreement without prior request for repair or replacement of the Product,
5. it clearly follows from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity with the Sales Agreement within a reasonable time or without excessive inconvenience to the Consumer.

12. In the event that the Consumer submits a declaration of a price reduction, the amounts due as a result of exercising this right will be returned to the Consumer no later than within 14 days from the date of receipt by the Seller of the Consumer's declaration of a price reduction. The funds will be returned using the same method of payment that the Consumer used when paying for the Product, unless the Consumer agrees to a different method of return.

13. In the event that the Consumer exercises the right to withdraw from the Sales Agreement in the cases referred to in paragraph 11 above, the Consumer is obliged to return the Product to the Seller immediately. All costs related to the return of the Product in such a case shall be borne by the Seller. The Seller shall refund the purchase price within 14 days of receiving the Product or proof of its return.

14. Products offered in the Online Store may optionally be covered by a guarantee. In such a case, the Customer shall exercise the guarantee rights in accordance with the terms and conditions placed on the guarantee card, attached each time to the Product covered by the guarantee.

15. If the Product is covered by warranty, the Customer may make a complaint about the Product by using:

1. rights arising from the granted warranty - in such a situation, the Customer submits a complaint regarding the Product directly to the guarantor (entity granting the warranty) indicated in the warranty card;
2. rights to which he is entitled in the event of non-conformity of the Product with the Sales Agreement - in such a case the Consumer shall submit a complaint directly to the Seller under the terms described in this § 10.

16. The provisions of paragraphs 1-15 shall also apply to a natural person concluding a contract directly related to his or her business activity, when it results from the content of such contract that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by him or her, made available under the provisions on the Central Register and Information on Business Activity.

17. If the Customer is not a Consumer or an entrepreneur with Consumer rights, the Seller's liability under the warranty is excluded. Regardless of the above, the Seller's liability towards a Customer who is not a Consumer or an entrepreneur with Consumer rights is limited - both within a single claim, as well as for all claims in total - to the amount of the Price paid, and the Seller is not liable for lost profits.

COMPLAINT FORM

§ 11 OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES

1. After completing the complaint procedure, the Customer may use the following out-of-court methods of handling complaints and pursuing claims:

1. apply to the provincial inspector of the Trade Inspection to initiate proceedings for the out-of-court resolution of the dispute,
2. refer the case to the permanent arbitration court at the provincial inspector of the Trade Inspection,
3. contact the municipal or district consumer ombudsman or a social organization whose statutory tasks include consumer protection, including the Federation of Consumers.

2. Additional information regarding the possibility of using out-of-court complaint and claim settlement methods by a Customer who is a Consumer is available on the website of the Office of Competition and Consumer Protection at: https://www.polubowne.uokik.gov.pl/ . Additionally, a User who is a consumer has the right to contact the national contact point, which provides consumers with information on amicable dispute resolution (address: Plac Powstańców Warszawy 1, 00-950 Warsaw, e-mail: kontakt.adr@uokik.gov.pl), more details are available at the following address https://polubowne.uokik.gov.pl/kontakt,7,pl.html .

3. The use of the above methods of handling complaints and pursuing claims is voluntary, which means that both parties must agree to such a procedure. The above provisions are for informational purposes and do not constitute an obligation of the Seller to use extrajudicial methods of resolving disputes.

§ 12 COUNTERACTING ILLEGAL CONTENT

1. Within the Online Store, the Seller provides Customers with indirect services within the meaning of the DSA, which include the possibility of posting opinions about Products in the Online Store.

2. When using the Online Store, the Customer is obliged not to provide, transmit or publish illegal Content referred to in paragraph 3 below.

3. Illegal Content means content that violates applicable law, good customs or is contrary to the provisions of the Regulations, i.e. in particular content that:

1. violates copyright and intellectual property rights, personal data protection law or business secrets,
2. violate the personal rights of third parties or the principles of social coexistence,
3. contain content of a discriminatory, offensive, vulgar nature, inciting hatred, inciting violence,
4. are misleading or may be misleading, harm public opinion (so-called disinformation content),
5. they trigger negative emotions in the recipient, including promoting behaviors that are dangerous to life and health,
6. contain links to websites, references to other websites or computer programs, are spam,
7. contain content of an advertising and/or marketing nature regarding activities conducted by third parties.

4. The Seller is entitled to moderate illegal Content, i.e. to take actions aimed at identifying illegal Content and combating it, including removing it or preventing access to illegal Content.

5. The Seller does not conduct prior or automated identification or verification of illegal Content.

6. The Seller is entitled to moderate illegal Content of users of the Online Store on its own initiative or as a result of reports made by other users or third parties who consider the reported content to be illegal or inconsistent with the Regulations.

7. If the Customer or another user of the Online Store identifies Content that, in their opinion, violates the Regulations or constitutes illegal Content within the meaning of these Regulations, the Customer or user of the Online Store may report this Content to the Seller via e-mail to the following address: kontakt@hollywoodhair.pl (contact point).

8. The Seller recommends indicating in the notification:

1. the name, surname and e-mail address of the reporting person, except in the case of reporting information deemed to be related to the offences referred to in Articles 3 to 7 of Directive 2011/93/EU (i.e. offences relating to sexual abuse or exploitation, child pornography, solicitation of children for sexual purposes and inciting, aiding and abetting and attempting to commit such offences),
2. an explanation of the reasons why the person making the report believes that the reported Content constitutes illegal Content or Content that does not comply with the Terms and Conditions;
3. specifying the location of the illegal Content (location on the Website or indicating the appropriate URL code) or the address of the page where the illegal Content is located,
4. a statement confirming that the application is made in good faith and that the information contained therein is complete and correct.

9. If the notification does not contain all the information referred to in paragraph 8 above or contains errors, the Seller will call upon the reporting person to supplement the deficiencies/correct the notification within 14 days of receiving the notification. At the same time, the Seller will instruct the reporting person that failure to supplement the deficiencies within the specified period will result in the notification not being considered.

10. The Seller, after receiving a complete notification, will immediately confirm its receipt to the person submitting the notification by sending a message to the email address provided in the notification.

11. The Seller is obliged to consider the notification no later than within 14 days from the date of receipt of the complete notification.

12. During the period of considering the notification and verifying the reported Content, the Seller may block the visibility of the reported Content to other users of the Online Store, and may also request the submission of additional information and/or documents necessary to carry out verification.

13. The evaluation of Content and its moderation by the Seller shall be carried out in an objective and proportionate manner, with respect for legal provisions as well as generally recognized values ​​such as freedom of expression and the right to information.

14. After verifying the reported Content, the Seller shall decide on its:

1. deletion, preventing access to them by other users, limiting their visibility, suspending or terminating the provision of the digital service, suspending or terminating the agreement for the provision of services by electronic means in the scope of the Customer Account or
2. no violation of the Regulations.

15. The Seller will immediately inform the reporting person and the user who posted the illegal Content about the decision made, presenting them with the justification for the decision made and information about the possibility of filing an appeal against the Seller's decision.

16. The appeal may be submitted in electronic form via: e-mail to the following e-mail address: kontakt@hollywoodhair.pl (contact point).

17. The appeal should include:

1. name and contact details of the person filing the appeal,
2. an indication of the reasons for challenging the decision, the scope of the request and an indication of the arguments justifying the request.

18. The Seller will consider the appeal no later than within 14 days of its receipt. The Seller will inform the person filing the appeal about the decision issued as a result of the appeal, presenting the justification for the decision issued and information about the possibility of using extrajudicial means of pursuing claims referred to in § 11 of the Regulations.

19. When assessing the Content, verifying the notification referred to in paragraph 7 above, and issuing a decision in matters specified in this § 12, the Seller does not use automated decision-making systems.

20. If the Seller receives information that, when using the Online Store, a crime has been committed, is being committed or may be committed that threatens the life or safety of a person or persons, the Seller is obliged to inform the relevant law enforcement, judicial or administrative authorities of its suspicion.

§ 13 PERSONAL DATA PROTECTION

1. The Seller is the administrator of the Customers’ personal data.

2. The provision of personal data by the Customer is voluntary, but necessary in order to set up a Customer Account, place an Order and conclude a Sales Agreement.

3. Detailed information on the protection of personal data is included in the Privacy Policy available at the following link: www.hollywoodhair.pl/polityka-prywatności.

§ 14 FINAL PROVISIONS

1. The Seller reserves the right to make changes to these Regulations, provided that the Regulations in the wording applicable on the date of conclusion of the Sales Agreement shall apply to Customers who concluded the Sales Agreement before the date of introduction of such changes.

2. Changes to the provisions of the Regulations may be introduced only for important reasons, i.e. in the following situations:

1. changes to the scope of provision of services to which the provisions of the Regulations apply, by introducing new, modifying or withdrawing existing functions or services covered by the Regulations,
2. changes to IT systems or technical or technological solutions used by the Seller, in particular those relating to payment mechanisms to which the provisions of the Regulations apply,
3. changes to generally applicable legal provisions or when the need for a change results from a final administrative decision or a final court judgment, as well as from guidelines, orders, recommendations, interpretations or recommendations of authorized bodies, including the Office of Competition and Consumer Protection,
4. the need to introduce editorial and organizational changes, changes to the Seller’s data (e.g. address data, website address, e-mail address, telephone number).

3. The Seller will inform Customers about any changes to the Regulations by posting the amended content of the Regulations in the Online Store, provided that Customers who have concluded an agreement for the provision of Electronic Services in the subject of the Customer Account will be notified of any changes to the Regulations by e-mail to the e-mail address provided by the Customer when registering the Customer Account.

4. The change to the Regulations comes into force after 14 days from the date of informing the Customer about the change in the manner described in section 3 above, subject to section 5 below.

5. In the case of Customers who have concluded an agreement for the provision of Electronic Services in the subject of the Customer Account, they have the right to terminate this agreement within 14 days from the date of delivery of information about the change in the Regulations. The termination should be submitted electronically to the e-mail address: kontakt@hollywoodhair.pl or via the dedicated "contact" form available on the Website. The Regulations in their new, amended wording are binding on the Customer if, within 14 days from the date of delivery of the amended content of the Regulations, the Customer does not submit a declaration of intent to terminate the agreement for the provision of Electronic Services in the subject of the Customer Account. After the ineffective expiry of this period, it is presumed that the Customer accepts the changes introduced to the Regulations. If, within 14 days from the date of delivery of the amended Regulations, the Customer submits a declaration of intent to terminate this agreement in connection with the change in the Regulations, the Agreement expires with effect on the day preceding the date on which the changes introduced come into force.

6. In the scope of the provisions of the Regulations concerning Customers who are not Consumers, paragraphs 3-5 do not apply, and changes to the Regulations concerning Customers who are not Consumers may be made without giving reasons and at any time. Any disputes between the Seller and Customers who are not Consumers shall be resolved by a court having jurisdiction over the Seller's registered office.

7. Sales agreements and agreements regarding Electronic Services concluded in the Online Store are concluded in Polish.

8. The Regulations enter into force on 27/06/2025

9. An integral part of the Regulations is:

1. Appendix No. 1 - Return form